Best Price Guarantee Terms & Conditions
Dakak Beach Resort ("Dakak Beach Resort") will make
available the best guest room price for the hotel (the "Best Price
Guarantee"). "Dakak Beach Resort Website" are the websites
owned or operated by or on behalf of Dakak Beach Resort bearing the logo
and branding of Dakak Beach Resort .
In the unlikely event that a lower price at Dakak Beach Resort is
made available on a non-Dakak Beach Resort website (the "Competing
Price"), upon its receipt of a claim that satisfies these Best Price
Guarantee terms and conditions (the "BPG Terms"), Dakak Park Beach
Resort will honor that Competing Price and provide the individual that
submitted the valid claim one of the following: (1) an additional 10% discount
off the Competing Price per room per night; or (2) a voucher that the guest can
use during their stay, the amount of the voucher will be equal to the
difference between the original reservation rate and the competing price.
Terms and Conditions
- For a claim to be eligible
under the Best Price Guarantee:
- The claim must be submitted
prior to, or within 24 hours after, making a reservation through a Dakak
Park Beach Resort Website, and at least 24 hours before the standard
check-in time at Dakak Beach Resort Hotel.
- The claim must include:
- Booking Confirmation
Number
- Full Name on the
reservation
- Lower rate found (with
currency)
- Room type/ Rate plan (i.e
Deluxe Room with Buffet Breakfast)
- Url of the website where the
lower price was found
- Reservation date
- Stay dates
- A claim may be rejected by
Dakak Beach Resort if it is incomplete or concerns a non-Dakak Park
Beach Resort website.
PLEASE NOTE: You don't need to make a booking on the competitor website, just email
the complete details of your claim to [email protected].
We will get in touch with you within 48 hours from the receipt of the claim to
verify its validity.
- For the Competing Price to
be valid, it must be a currently available lower published online room
price for Dakak Beach Resort Hotel, the same stay dates, the same
number of guests, the same room type, with a similar view and room size,
and include similar or additional value-added amenities (e.g., free
breakfast).
- Dakak Beach Resort
will compare the total room cost of a stay, and multiple claims for a
stay consisting of two or more nights in the same week at the same Dakak
Park Beach Resort Hotel.
- Dakak Beach Resort
will convert any Competing Price offered in a different currency than the
price made available through the Dakak Beach Resort Website, and may
deny claims where it determines that the difference between the price is
due to exchange rate fluctuations.
- Taxes, Surcharges, Booking
fees, extra adult fees, fees for children, rollaway charges will be
included in the price comparison.
- The estimated value of
value-added amenities (e.g.,free breakfast, use of Wifi, vouchers)
offered as part of a Competing Price will be excluded from the price
comparison, and will not be provided by Dakak Beach Resort when
honoring a lower price.
- Dakak Beach Resort may
deny claims where the difference between the Competing Price and the
price on the Dakak Beach Resort Website is less than one percent.
- The Best Price Guarantee
does not apply to:
- Unpublished or negotiated
prices (e.g., corporate discount rates, group rates, meeting rates);
- Contracted
rates based on bulk buying agreement;
- Group buy site rates;
- Rates requiring membership
in a club or other organization, offered pursuant to direct mail or email
solicitations, requiring discount codes or coupons, or otherwise not
intended for the general public;
- Package prices (e.g.,
prices that include a combination of a room and airfare, an overnight
cruise, car rental);
- Prices offered by opaque
providers (e.g., Hotwire, Priceline) that do not provide the name or
location of the hotel until after a reservation has been made; and
- Prices offered on
on-request websites that do not provide immediate hotel confirmations
(e.g., Asiaweb).
- The Best Price Guarantee
does not apply to existing reservations that are not booked through a
Dakak Beach Resort Website, and Dakak Beach Resort is not
responsible for any fees associated with cancelling a reservation made
through a different channel (e.g., a call center, a non-Dakak Park Beach
Resort website).
- If a valid Best Price
Guarantee claim is submitted without an existing reservation, the
individual making the valid claim will be contacted by Dakak Park Beach
Resort and must make a reservation in the manner communicated by Dakak
Park Beach Resort within 24 hours from receipt of the communication or
local check-in time at Dakak Beach Resort Hotel. Failure to make a
reservation in the required time period will invalidate the claim.
- The Best Price Guarantee
will be suspended during times where the Dakak Beach Resort Websites
or certain prices are not available due to an outage, a technical issue or
a circumstance beyond Dakak Beach Resort's reasonable control.
- A Best Price Guarantee
reward will only be provided if the individual making the valid claim
stays in the reserved guest room.
- Dakak Beach Resort has
the sole right and discretion to determine the validity of any claim and
will not review documentation provided by the individual submitting a
claim as part of its validation process. Dakak Beach Resort reserves
the right to deny a claim, if it cannot independently verify the
availability of a Competing Price at the time it processes the claim.
- Dakak Beach Resort may
at any time and without notice terminate or restrict a person's ability to
submit a claim under or otherwise benefit from the Best Price Guarantee,
if in its sole discretion Dakak Beach Resort determines that such
person has: (1) acted in a manner inconsistent with applicable laws or
ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted
multiple invalid Best Price Guarantee claims; (4) failed to stay at Dakak
Park Beach Resort Hotels after receiving approved Best Price Guarantee Claims;
or (5) breached any of these BPG Terms.
- Any disputes arising out of
or related to the Best Price Guarantee or these BPG Terms shall be handled
individually without any class action, and shall be governed by, construed
and enforced in accordance with the laws of Philippines.
- Void where prohibited by
law. Dakak Beach Resort reserves the right to amend, revise,
supplement, suspend or discontinue the Best Price Guarantee or these BPG
Terms at anytime in its sole discretion and without prior notice.
Revised: June 10, 2013